Blue Ridge Estate & Concierge

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Privacy Policy

Effective date: August 16, 2026

1. Introduction / Who We Are

Blue Ridge Estate & Concierge (“we,” “us,” or “our”) provides professional home watch and concierge services for homeowners in the greater Asheville, North Carolina area. We understand that your home is one of your most important assets, and we are committed to providing reliable, detail-oriented service that protects your property and your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including when you visit our website or use our services.

2. Information We Collect

We collect information that helps us deliver our home watch and concierge services in a professional and secure manner. The information we collect may include:

Contact and Property Information

When you contact us, request a quote, or schedule services, we may collect:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property address(es) we are asked to watch or service

Inquiry and Service Request Information

If you submit an inquiry or service request through our website forms, email, or phone, we may collect the information you provide, such as details about your property, service needs, preferred dates, and any additional notes or instructions relevant to providing service.

Website Usage Data, Cookies, and Analytics

Like many websites, we may use cookies and similar technologies to collect certain technical information when you visit our site. This may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and links clicked
  • Date, time, and duration of your visit
  • Referring website or source

We may use third-party analytics tools (such as basic website analytics services) to help us understand how visitors use our site so we can maintain a reliable and user-friendly experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage services: To schedule and perform home watch visits, coordinate concierge services, access your property as authorized, and deliver service reports.
  • To communicate with you: To respond to inquiries, confirm appointments, send updates about scheduled or completed services, and answer questions about your property or service plan.
  • To send service reports and documentation: To share visit summaries, checklists, photos, or other reports related to the care of your home.
  • To manage our business operations: To handle billing, payments, and customer records, and to maintain accurate internal documentation.
  • To improve our website and services: To analyze how visitors use our website, enhance our offerings, and maintain a secure and user-friendly online experience.
  • To comply with legal obligations: To meet applicable legal, regulatory, and insurance requirements and to protect our rights and the safety of our clients and staff.

4. How We Share Your Information

We treat your information with care and do not sell your personal data to third parties.

We may share your information in the following limited circumstances:

  • Service providers and business tools: We may share information with trusted third-party service providers who assist us in operating our business and delivering services. This may include scheduling tools, customer relationship systems, email and communication platforms, accounting software, and website hosting or analytics providers. These providers are only given the information necessary to perform their services and are expected to protect your information and keep it confidential.
  • Concierge and property service partners: With your authorization, we may share necessary information (such as your property address and contact details) with vetted vendors or contractors who help provide concierge or property-related services, such as maintenance, cleaning, or repairs.
  • Legal and safety requirements: We may disclose information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our business, our clients, or others.
  • Business transfers: In the event of a merger, sale, or other business transfer involving Blue Ridge Estate & Concierge, client information may be transferred as part of the transaction. If this occurs, we will take reasonable steps to ensure that the receiving party continues to handle your information in a manner consistent with this Privacy Policy.

5. Data Security

We take reasonable and appropriate measures to protect the personal information we hold from unauthorized access, disclosure, alteration, or destruction. These measures include limiting access to personal information to personnel and service providers who need it to perform their duties, using secure tools and platforms where practical, and maintaining internal practices designed to safeguard sensitive property details.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are encouraged to use caution when sending sensitive information electronically and to notify us promptly if you believe your information has been compromised in connection with our services.

6. Your Rights and Choices

We aim to keep your information accurate and up to date so that we can provide reliable and attentive service. Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information, subject to any legal or contractual obligations that require us to retain certain records

To exercise these rights or to ask questions about your information, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests to help protect your privacy and security.

7. Cookies & Analytics

Our website may use cookies and similar technologies to support essential site functions and to help us understand how visitors use the site. Cookies are small text files stored on your device that allow us or our service providers to recognize your browser over time.

We may use basic analytics services to gather aggregated information about website traffic and usage patterns. This helps us maintain a secure, reliable, and user-friendly online experience for homeowners who are exploring our home watch and concierge services.

You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly. Many analytics providers also offer their own opt-out mechanisms, which you can learn more about on their respective websites.

8. Children’s Privacy

Our services and website are intended for adult homeowners and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete that information. If you believe a child under 13 has provided us with personal information, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or applicable laws. When we make changes, we will revise the effective date at the top of this page. We encourage you to review this Policy periodically so you remain informed about how we protect your information. Your continued use of our website or services after any changes are posted will constitute your acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access to, correction of, or deletion of your personal information, please contact us at:

Email: info@blueridge.estate

Blue Ridge Estate & Concierge is based in Asheville, North Carolina, and is proud to serve homeowners throughout the Asheville area with professional, reliable home watch and concierge services.